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Manage Yourself To Manage Others
If you can’t guide yourself to do the right thing and grow as a result, it will be difficult to do so with a team.
For most of my working career, I've held supervisory and management roles. Most of these roles were in a call center, where you worked with hundreds of people, including customer support agents and fellow supervisors.
In one such role, the supervisory team had a problem that we overlooked. There was one particular supervisor who struggled with lateness. He was habitually late, sometimes in excess of 60 minutes. This was the one character flaw of an otherwise pleasant, friendly, and hardworking guy.
He was well-liked by the other supervisors and agents. Even the manager was fond of him. These qualities often gave him a pass on his punctuality issue. However, this did not stop me and some of my peers from mentioning this as something that could potentially be a challenge for us all.
And it did.
I’ve learned that people are always watching you. Not in a Big Brother, paranoid way, but more subconsciously.
Even if they care for you or you have a great relationship, people in your environment take mental notes of everything you do — good and bad.
